Inlfx, a venture of RYUZENTECH PRIVATE LIMITED
These Terms of Service constitute a legally binding agreement between you and RYUZENTECH PRIVATE LIMITED, operating under the brand name Inlfx (“RYUZENTECH PRIVATE LIMITED”, “we”, “our”, “us” or “Inlfx”) governing your use of our products, services, information, contents and tools, mobile application (the “App”), and website (the “Site” and collectively with the foregoing, the “Services”).
YOU ACKNOWLEDGE AND AGREE THAT, BY CLICKING ON THE “I AGREE” OR SIMILAR BUTTON, REGISTERING FOR AN ACCOUNT, DOWNLOADING THE APP OR ANY APP UPGRADES, USING THE APP ON YOUR MOBILE DEVICE, VISITING THE SITE, ACCESSING OR USING THE SERVICES, OR PARTICIPATING IN AN ELECTRONIC CONVERSATION FACILITATED BY THE SERVICES (ANY SUCH PARTICIPANT, A “CONVERSATION PARTICIPANT”), YOU ARE INDICATING THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE, WHETHER OR NOT YOU HAVE REGISTERED VIA THE SITE OR THE APP. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE SERVICES.
These Terms of Service apply to all users of the Services, including without limitation browsers, vendors, customers, merchants, consumers, content contributors, Business Owners (as defined below) and Agencies (as defined below). These Terms of Service are effective as of the date you first click “I agree” (or similar button or checkbox) or use or access the Services, whichever is earlier. If you accept or agree to these Terms of Service on behalf of your employer or another legal entity, you represent and warrant that (i) you have full legal authority to bind your employer or such entity to these Terms of Service; (ii) you have read and understand these Terms of Service; and (iii) you agree to these Terms of Service on behalf of the party that you represent. In such event, “you” and “your” will refer and apply to your employer or such other legal entity.
Any personal data you submit to us or which we collect about you is governed by our Privacy Policy (“Privacy Policy”), available at https://inflx.ai/privacy-policy. You acknowledge that by using the Services, you have reviewed the Privacy Policy. The Privacy Policy is incorporated by reference into these Terms of Service and together form and are hereinafter referred to as this “Agreement.”
PLEASE NOTE: THIS AGREEMENT GOVERNS HOW DISPUTES BETWEEN YOU AND RYUZENTECH PRIVATE LIMITED (INFLX) CAN BE RESOLVED. IT CONTAINS A BINDING AND FINAL ARBITRATION PROVISION. PLEASE READ CAREFULLY AS IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING, IF APPLICABLE, YOUR RIGHT TO OPT OUT OF ARBITRATION.
We provide a platform that enables businesses and individuals to create automated chat flows that they can deploy across a wide range of messaging services, social media and other third-party platforms. If you purchase or use our Services, you’re doing so through Inlfx, a venture of RYUZENTECH PRIVATE LIMITED, and such purchase and use is subject to this Agreement; provided, that if you’ve entered into a separate agreement or order form with us governing the purchase or use of our Services, such separate agreement or order form will govern in the event of a conflict with this Agreement.
You must register with Inlfx and create an account to use the Services (an “Account”) and as part of that process you will be requested to provide certain information, including without limitation your name and email address, which may be provided by linking certain services, including without limitation Google, Instagram or Facebook to your Account. By using the Services, you agree to provide true, accurate, current and complete information as prompted by the registration process and to maintain and promptly update the Account information to keep it accurate, current and complete.
You are the sole authorized user of your Account. You are responsible for maintaining the confidentiality of any login and password provided by you or given to you by Inlfx for accessing the Services. You are solely and fully responsible for all activities that occur under your password or Account, even if not authorized by you. Users are responsible for the content users upload to their Account and use of any user’s Account, and Inlfx expressly disclaims any liability derived therefrom. Should you suspect that any unauthorized party may be using your password or Account or you suspect any other breach of security, you agree to contact Inlfx immediately.
The person signing up for the Services will be the contracting party (“Account Representative”) for the purposes of these Terms of Service and will be the person who is authorized to use any corresponding Account we provide to the Account Representative in connection with the Services; provided, however, that if you are signing up for the Services on behalf of your employer, your employer shall be the Account Representative. As the Account Representative, you are solely responsible for complying with these Terms of Service and only you are entitled to all benefits accruing thereto. Your Account is not transferable to any other person or account.
By providing your email address and by using the Services, you hereby affirmatively consent to Inlfx’s use of your email address in order to (i) perform and improve upon the Services, (ii) facilitate the carrying out of our Services, and (iii) provide you with information and reminders regarding your registration, changes and updates, service outages, or alterations.
A “Business Owner” is any individual or entity that uses Inlfx’s Services to market, support, develop, or otherwise commercialise their business, services, or products. An “Agency” is any service provider retained or hired by a Business Owner to create and/or manage an Inlfx account and use the Services on the Business Owner’s behalf.
The Business Owner shall be the sole and exclusive account representative of any Account created on its behalf by an Agency; provided that the Agency shall maintain its rights and interests in and to all flows or other intellectual property associated with the automation work product created by such Agency for the Business Owner (such work product, the “Agency Content”).
Following the transfer of an Account from an Agency to the Business Owner, the Business Owner shall be solely responsible for the payment of any subscription plans and/or fees due with respect to the Account.
“User Generated Content” is defined as any content, information, and materials that may be textual, audio, or visual that you or any Conversation Participant provide, submit, upload, publish, or make otherwise available to the Services and our users.
You are solely responsible for your and your Conversation Participants’ User Generated Content, and we act merely as a passive conduit for your online distribution and publication of User Generated Content. You acknowledge and agree that Inlfx:
You hereby represent and warrant to Inlfx that your User Generated Content:
(i) will not be false, inaccurate, incomplete or misleading;
(ii) will not infringe on any third party’s copyright, patent, trademark, trade secret or other proprietary right or rights of publicity, personality or privacy;
(iii) will not violate any law, statute, ordinance, or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination, false advertising, anti-spam or privacy);
(iv) will not be defamatory, libelous, unlawfully threatening, or unlawfully harassing;
(v) will not be obscene or contain pornography (including but not limited to child pornography) or be harmful to minors;
(vi) will not contain any viruses, Trojan Horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information;
(vii) will not represent you being employed or directly engaged by or affiliated with Inlfx or purport that you are authorized to act as a representative or agent of Inlfx; and
(viii) will not create liability for Inlfx or cause Inlfx to lose (in whole or in part) the services of its ISPs or other suppliers.
By making available any User Generated Content through the Services, you hereby grant to Inlfx permission to use, process or disclose such User Generated Content on, through or by means of the Services, for the purposes of providing the Services to you, modifying, improving and operating the Services and/or as otherwise permitted by this Agreement. We do not claim any ownership rights in any such User Generated Content and nothing in this Agreement will be deemed to restrict any rights that you may have to use and exploit any such User Generated Content.
If you would like to communicate with your users via email, you hereby agree to the following Compliance and Indemnity Terms (“CIT”). You are required to use the Services in full compliance with all applicable laws and regulations, including without limitation, all state and central laws specifically including but not limited to the Information Technology Act, 2000 (as amended), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Telecom Commercial Communications Customer Preference Regulations, 2018 issued by the Telecom Regulatory Authority of India (TRAI), collectively referred to as the “Electronic Messaging Laws.”
By making any use of the Services, you expressly warrant that you are and shall continue to act in full compliance with the law, including any amendments to these laws or new applicable regulations. Any breach of applicable laws, including unauthorized messaging, spamming, or data privacy violations, may result in penalties as per Indian law, and you agree to indemnify Inlfx (RYUZENTECH PRIVATE LIMITED) for any losses or damages arising from your failure to comply.
You agree that you have read and understand the Electronic Messaging Laws and any similar state or provincial/territorial laws, and all other applicable laws and regulations. You understand that in some cases, applicable state and local restrictions may be more restrictive than central regulations. You should review these rules with your own legal counsel to ensure that you understand and comply. Inlfx will not assume responsibility for ensuring that your activities meet applicable legal requirements. Inlfx will not assume any liability if you are held guilty or found liable for any violation of law, rule or regulation.
You agree to indemnify, defend and hold harmless Inlfx, along with its owners, directors, officers, agents, employees, contractors, consultants and vendors from and against any and all claims, suits, fines, costs, expenses, judgments and fees, including reasonable attorney’s fees and court costs, arising out of a claim alleging any violation by you of the law, or alleging facts that would constitute a breach of your warranties or obligations contained in these Terms of Service, including this CIT.
You will promptly indemnify, defend or settle any such third-party claim, demand, lawsuit, investigation or proceeding brought against Inlfx. Inlfx will:
You verify that any contact information provided to Inlfx and its clients, including but not limited to your email address, is true and accurate. You further verify that you are the email subscriber and/or that you own any email addresses that you provide to Inlfx and its clients.
You acknowledge that by voluntarily providing your email address to Inlfx and its clients, you expressly agree to be contacted at the email addresses you provide. You consent to receive emails on behalf of Inlfx and its clients relating to this Agreement, any transaction with Inlfx and its clients, matters related to your Account, and promotional communications from Inlfx and its clients.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the Services:
We reserve the right to terminate or suspend your access to the Services for violations of these prohibited uses.
You also agree not to misuse our Services by interfering with them or accessing them through methods other than the interfaces and instructions we provide. While accessing or using the Services, you may not:
Inlfx reserves the right to limit access for users whose actions degrade the experience of other users, employees, affiliates, or partners of Inlfx or any integrated platform.
Inlfx also reserves the right to review, delete, or disclose information as reasonably necessary to:
Inlfx does not disclose personally identifiable information to third parties except in accordance with its Privacy Policy.
You represent and warrant that:
(i) you are 18 years of age or older, or are at least of the legally required age in the jurisdiction in which you reside, and are otherwise capable of entering into binding contracts; and
(ii) you have the right, authority, and capacity to enter into this Agreement and to abide by its terms and conditions, and that you will so abide.
Where you enter into this Agreement on behalf of a company or other legal entity, you represent and warrant that you have authority to act on behalf of that entity and to bind that entity to this Agreement.
You further represent and warrant that:
(i) you have read, understand, and agree to be bound by these Terms of Service and the Privacy Policy in order to access and use the Services;
(ii) you will act professionally and responsibly in your interactions with other users; and
(iii) when using or accessing the Services, you will act in accordance with all applicable laws and regulations and in good faith.
You are solely responsible for determining whether the Services are suitable for you in light of any regulations applicable to you, including but not limited to EU Data Protection Laws or other international data protection frameworks. If you are subject to specific regulatory requirements (including but not limited to HIPAA or similar laws), Inlfx shall not be liable if the Services do not meet such regulatory requirements.
You may not use the Services for unlawful or discriminatory activities. You are responsible for notifying end-users of data collection practices in connection with the Services as required by applicable law.
If you are located in the European Economic Area (“EEA”) or serve end-users in the EEA, you represent and warrant that in using the Services:
You agree to indemnify and hold harmless Inlfx and RYUZENTECH PRIVATE LIMITED, including its officers and directors, from any claims, damages, penalties, or losses arising from your breach of the representations and warranties in this Section.
You further warrant that you will disclose in writing any status, affiliation, or intended use of the Services that Inlfx may reasonably need to know, including any journalistic, investigative, or high-risk usage.
Unless otherwise agreed in writing, payments for the Services must be made through a third-party payment processing system (“PSP”) as indicated on the Services. You may be required to register with the PSP, agree to its terms, provide payment details, and complete verification procedures (the “PSP Services Agreement”).
By accepting these Terms, you confirm that you have reviewed and agreed to the PSP Services Agreement. Inlfx is not a party to the PSP Services Agreement and bears no responsibility or liability under that agreement.
All prices and fees displayed on the Services are exclusive of applicable taxes (“Taxes”), including GST or other governmental charges. Applicable Taxes will be calculated based on your billing address. Unless otherwise stated, all fees are in Indian Rupees (INR).
Subscription Plans (monthly, annual, or otherwise) are billed in advance. Payment for any partial billing period will be charged for the full applicable period. Subscription renewal dates correspond to the date of your initial payment.
If you provide a payment instrument, you authorize Inlfx to automatically charge recurring fees. You agree to maintain valid payment details at all times. If payment fails, Inlfx may suspend your Account until payment is successfully processed.
All purchases are final and non-refundable. Inlfx does not provide refunds for prepaid subscription periods, including in cases of termination or discontinuation of Services. By using the Services, you acknowledge and agree that you are not entitled to refunds. For billing concerns, you may contact support at support@inlfx.ai.
Inlfx may modify pricing at any time by updating the Site or notifying you via email.
Inlfx may offer free or discounted trials (“Trial”). Trials automatically convert into paid subscriptions unless cancelled before the Trial period ends.
UNLESS YOU CANCEL BEFORE THE END OF THE TRIAL PERIOD, YOU AUTHORIZE INFLX TO AUTOMATICALLY CHARGE THE PAYMENT METHOD PROVIDED AT THE THEN-CURRENT RATE.
The Services may allow you to sell goods or services (“User Products”) via in-bot payments.
You are solely responsible for:
Inlfx provides the platform but is not involved in transactions between you and end users.
By using payment features, you agree that:
Inlfx may suspend or remove your Account, Bot, or User Products if suspicious activity is detected.
You are solely responsible for chargebacks, payment reversals, fraud monitoring, and customer disputes.
You are fully responsible for the security of data collected through your website or bot and must comply with all applicable data protection laws.
Unless otherwise agreed in writing, either party may terminate these Terms at any time.
You may cancel your Account using available account controls. Upon cancellation, access to your Account and related data may be permanently removed.
Inlfx reserves the right to suspend or terminate your access without notice if it reasonably believes you have violated this Agreement.
If terminated for breach, you may not create a new Account under your name or another name.
Certain provisions, including disclaimers, limitations of liability, indemnification, and dispute resolution, shall survive termination.
Inlfx may modify, suspend, or discontinue the Services at its discretion without liability.
Following termination, Inlfx may delete your data in the normal course of operations. Data cannot be recovered once deleted.
If your Account remains inactive (no login, conversation activity, payment activity, or scheduled broadcast) for 18 consecutive months, Inlfx may notify you and provide an opportunity to maintain the Account. If you do not respond within 30 days, Inlfx may permanently close the Account and delete associated data.
The Services may contain links (such as hyperlinks) to third-party websites. Such links do not constitute endorsement by Inlfx (RYUZENTECH PRIVATE LIMITED) or association with those websites, their content, or their operators.
Inlfx does not control third-party websites and is not responsible for:
(i) their availability or accuracy; or
(ii) their content, advertising, products, services, or practices.
You acknowledge and agree that Inlfx is not involved in the creation or development of third-party websites and disclaims any responsibility for them.
Your use of any third-party website is governed solely by the applicable terms and privacy policies of that third party. You access such websites at your own risk.
As part of the Services, you may link your Account with third-party platforms such as Facebook, Instagram, WhatsApp, Telegram, or other integrations (“Third-Party Accounts”) by:
(i) providing login credentials through the Services; or
(ii) authorizing Inlfx to access such accounts in accordance with applicable third-party terms.
You represent and warrant that you are entitled to grant such access without violating any agreement with the third-party provider.
By granting access, you understand that:
SNS Content shall be treated as User Generated Content under this Agreement.
If a Third-Party Account becomes unavailable or access is revoked by the third-party provider, related content may no longer be accessible through the Services.
PLEASE NOTE: YOUR RELATIONSHIP WITH THIRD-PARTY PROVIDERS IS GOVERNED SOLELY BY YOUR AGREEMENTS WITH THOSE PROVIDERS.
Inlfx may provide access to third-party tools (“Third-Party Tools”) that we do not monitor and over which we have no control. Such tools are provided on an “as-is” and “as-available” basis without warranties or endorsements of any kind.
All text, graphics, designs, data, formatting, images, videos, software, trademarks, logos, and other content available through the Services (collectively, “Proprietary Material”), excluding User Generated Content, are owned by RYUZENTECH PRIVATE LIMITED (Inlfx) or its licensors.
Proprietary Material is protected under applicable intellectual property laws, including copyright, trademark, patent, and trade secret laws. You may not copy, reproduce, modify, distribute, transmit, publicly display, publicly perform, create derivative works from, or otherwise exploit any Proprietary Material without prior written consent from Inlfx.
Any unauthorized use is strictly prohibited.
If you submit comments, suggestions, ideas, or feedback regarding the Services (“Feedback”), you agree that:
All correspondence submitted to Inlfx may become the property of Inlfx.
Subject to compliance with this Agreement, you are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services.
The Services, including all software, technology, reports, trademarks, service marks, and related intellectual property (“Inlfx Content”), are the exclusive property of Inlfx or its licensors.
Nothing in this Agreement grants you ownership of any Intellectual Property Rights.
You agree not to:
For purposes of this Agreement, “Intellectual Property Rights” include all copyright, patent, trademark, trade dress, trade secret, moral rights, and other proprietary rights worldwide.
Your continued access to the Services is conditioned upon compliance with applicable platform guidelines and usage policies. Inlfx reserves the right to terminate access for violations.
Inlfx respects intellectual property rights and expects users to do the same.
If you believe in good faith that content on the Services infringes your copyright, please submit a written notice containing the following information:
You acknowledge that Confidential Information (as defined below) is a valuable and proprietary asset of Inflx (RYUZENTECH PRIVATE LIMITED) and agree that you will not disclose, transfer, use, or permit the use of any Confidential Information for any purpose other than using the Services in accordance with this Agreement. You may disclose Confidential Information to your authorized employees or agents strictly on a need-to-know basis, provided they are bound by confidentiality obligations at least as protective as those contained herein.
You shall:
“Confidential Information” includes all non-public trade secrets, technical data, know-how, research, product plans, software, systems architecture, customer data, financial information, strategic plans, marketing information, business operations information, and any other proprietary information disclosed by Inflx, whether orally, in writing, electronically, or by observation. Confidential Information does not include information that is publicly available without breach of this Agreement or independently developed without use of such information.
You agree to indemnify, defend, and hold harmless Inlfx, RYUZENTECH PRIVATE LIMITED, and their officers, directors, employees, agents, successors, and assigns (the “Indemnified Parties”) from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:
(i) your use or misuse of the Services;
(ii) your breach of this Agreement;
(iii) your violation of applicable law or third-party rights;
(iv) any content submitted through your Account;
(v) your sale or distribution of User Products;
(vi) your use of automated tools, scraping technologies, or actions imposing unreasonable load on the Services.
Inlfx reserves the right to assume exclusive defense of any claim subject to indemnification. You may not settle any such claim without prior written consent from Inlfx.
This Agreement and the relationship between you and Inlfx shall be governed by the laws of India.
Any dispute, controversy, or claim arising out of or relating to this Agreement shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.
The seat and venue of arbitration shall be Kanpur, Uttar Pradesh, India.
You agree that:
Nothing herein prevents Inlfx from seeking injunctive or equitable relief in a court of competent jurisdiction.
This Agreement shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
Nothing in this Agreement creates any agency, partnership, joint venture, employment, or franchise relationship between you and Inlfx.
Failure by Inlfx to enforce any provision shall not constitute a waiver.
This Agreement constitutes the entire agreement between you and Inlfx and supersedes all prior communications or agreements.
If any provision is found invalid or unenforceable:
You may not assign this Agreement without prior written consent. Inlfx may assign this Agreement without restriction, including in connection with mergers, acquisitions, or asset transfers.
This Agreement shall bind and benefit the parties and their permitted successors and assigns.
Inlfx reserves the right to modify, update, suspend, or discontinue the Services or this Agreement at its sole discretion, with or without notice.
We may notify you of material changes via email; however, failure to notify shall not invalidate such changes.
Your continued use of the Services after updates constitutes acceptance of the revised terms.
If you do not agree with modifications, you must discontinue use immediately.
Nothing in this Agreement grants any rights or remedies to any person or entity not a party to this Agreement.
You consent to receive all agreements, notices, disclosures, and communications (“Notices”) electronically, including via email or postings on the Site.
Electronic communications satisfy any legal requirement that such communications be in writing.
Unless otherwise specified, Notices are deemed delivered:
If you have any questions about these Terms of Service or about the Services, you may contact us by submitting your query through our support page at https://inlfx.ai/support or by mail at:
Inlfx
