Privacy Policy
Introduction
Inflx (“Inflx”, “we”, “us”, “our”) is a product and venture operated by RYUZENTECH PRIVATE LIMITED, committed to protecting the privacy and security of personal data processed in connection with our software and services (the “Service”). This Privacy Policy explains how we collect, use, share, store, and protect personal data, and outlines your choices and rights.
For questions about this Privacy Policy or our practices, contact us at:
📧 contact@inflx.ai
📞 +91 9217846034
Scope and Roles
Inflx and RYUZENTECH PRIVATE LIMITED process personal data as:
- Data Controller - deciding how and why to process data for our business purposes (e.g., customer management, marketing, website operations).
- Data Processor - processing “Customer Content” strictly on customer instructions when they use the Service.
This Policy covers our processing as controller for customers, end users, website visitors to inflx.ai, newsletter subscribers, prospects, vendors, and partners. Customer Content processing follows separate customer contracts/Data Processing Addenda.
How We Collect Personal Data
We collect personal data from various sources, depending on how you interact with the Service and us.
- Directly from you when creating accounts or using the Service
When you create an account, configure workspace settings, or otherwise use the Service, we collect the information you provide (e.g., profile details, settings, content you upload). - From integrations and third‑party services you connect
If you connect third‑party accounts (such as Google, Facebook, Instagram, payment providers, or other platforms) to the Service, we receive information from those services in accordance with their privacy settings and policies. - From communications
When you email us, chat with support, or otherwise contact us, we collect the content of your communications and associated metadata (e.g., name, email address, time and date of contact). - From forms and registrations
When you submit forms on our Site (such as “contact us”, demo requests, newsletter subscription, or event registration), we collect the data you choose to provide. If we co‑host events with partners, we may receive registration data from them. - From use of our Site
When you browse the Site, we automatically collect certain technical and usage information via cookies, log files, and similar technologies. See our Cookie Policy for more information. - From social media and communities
When you interact with our official pages or groups on social platforms (e.g., comments, messages), we can view information you choose to make visible on those platforms; we generally do not systematically ingest that data into our systems.
Types of Personal Data
The categories of personal data we process will depend on the context of your interactions with us and the Service
- Customer account and profile data
- Name, email address, username, password (hashed), role, time zone, language preferences
- Company name, job title, workspace or organization details
- Details about connected pages/accounts (e.g., linked social profiles, channels, or integrations)
- Financial and billing information
- Limited payment information such as billing name, billing address, tax identifiers (where applicable)
- Payment method details as allowed by our payment processors (e.g., masked card details, UPI VPA, transaction IDs); sensitive financial data is generally handled directly by regulated payment providers on our behalf.
- Contact details and business relationship data
- Professional contact details (name, company, title, email, phone)
- Information relating to your account, contracts, and communications with us (e.g., proposals, support records, meeting notes).
- Communications and request content
- Content of emails, support tickets, in‑app messages, chat transcripts, attachments, and other information you voluntarily provide when you contact us.
- Usage, log, and technical data
- IP address, device identifiers, browser type and settings, operating system, referring/exit pages
- Pages viewed, features used, time spent on pages, links clicked, dates and times of activity
- App performance metrics, error logs, and diagnostic information.
- Cookies and similar technologies
- Cookie identifiers, session tokens, analytics information, and similar data used for functionality, security, and analytics.
- For details, see our Cookie Policy (link to [
COOKIE POLICY URL
]).privacypolicygenerator+1
- Customer Content (on behalf of our customers)
- Sensitive personal data
Our customers may upload or connect personal data about their own users, customers, leads, or contacts (“Subscribers”) into the Service. We process this Customer Content solely on our customers’ instructions and for the purpose of providing and improving the Service. Customers are responsible for ensuring they have a lawful basis to collect and share that data with us.
We do not intentionally request or require sensitive personal data (such as Aadhaar numbers, information about racial or ethnic origin, political opinions, religious beliefs, health data, biometric or genetic data, union membership, or criminal records). Please do not submit such information through the Service or our communication channels unless we explicitly request it and we have agreed on appropriate safeguards
Please do not submit such information through the Service or our communication channels unless we explicitly request it and we have agreed on appropriate safeguards.
Purposes for Which We Use Personal Data
We use personal data only where we have a valid legal basis and for clearly defined purposes.
- To provide and operate the Service
- Creating and managing accounts and workspaces
- Delivering core functionality, features, and integrations
- Handling customer support, troubleshooting, and technical notifications
- Processing payments and managing subscriptions and billing
- To process Customer Content on behalf of our customers
We process Subscribers’ personal data strictly in accordance with our customers’ instructions and applicable data processing terms.
- To communicate with you
- Responding to your inquiries, feedback, and support requests
- Sending administrative messages, notices about changes to the Service, security alerts, and other service-related communications
- To send marketing and promotional communications (where permitted)
We may send you information about new features, offers, events, and resources related to INFLX RYUZENTECH, in accordance with applicable law and your communication preferences. You may opt out of marketing emails at any time by using the unsubscribe link or contacting us.
- To organize events and communities
We process registration details to manage events, send reminders, share materials, and collect feedback.
- For analytics, product improvement, and business operations
We use aggregated and pseudonymized data where possible to understand how the Service is used, improve performance, develop new features, and support business planning.
- To comply with laws and enforce our rights
We process personal data as needed to:
- Comply with applicable legal, tax, and accounting obligations
- Respond to lawful requests from public authorities
- Enforce our contracts and terms of service
- Detect, prevent, and investigate fraud, abuse, and security incidents
- To negotiate and perform business transactions
We may process limited personal data about counterparties and their representatives when entering into partnerships, vendor relationships, and other commercial arrangements.
How We Share Personal Data
We do not sell personal data to third parties for their own marketing or advertising purposes.termsfeed+1
We may share personal data with third parties in the following situations:
- Service providers (processors)
We work with carefully selected third-party vendors that provide services such as cloud hosting, payment processing, email delivery, analytics, CRM, customer support tools, and security services.fuzen+1 These providers may only process personal data on our behalf, under our instructions, and subject to contractual obligations that protect your data.
- Professional advisors
We may share limited data with legal, tax, audit, banking, or insurance professionals where necessary for the services they provide to us.
- Third-party applications and integrations you choose to connect
When you enable or use integrations (e.g., with social platforms, communication tools, payment gateways, or other apps), we may share or receive data as needed to provide that integration, according to your configuration and the third party’s own terms and privacy policy.
- Corporate transactions
If we are involved in a merger, acquisition, reorganization, sale of assets, or similar transaction, personal data may be transferred as part of that transaction, subject to continued protection consistent with this Privacy Policy.
- Compliance with law, safety, and protection of rights
We may disclose personal data to governmental or law-enforcement authorities, regulators, or other third parties if required to do so by law, or if we believe in good faith that such disclosure is reasonably necessary to:
- Comply with legal obligations or lawful requests
- Protect the rights, property, or safety of INFLX RYUZENTECH, our customers, users, or the public
- Detect, investigate, or prevent fraud, security incidents, or other harmful or illegal activity
- Affiliates and group companies
We may share personal data with our affiliates, subsidiaries, or group entities, where they support the provision of the Service or related business activities, subject to appropriate safeguards.
Your Data Protection Rights and Choices
Your rights may depend on where you live and the applicable laws, but we strive to provide meaningful control wherever possible.termsfeed+1
In general, you may have the right to:
- Access personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal retention obligations)
- Object to or restrict certain processing
- Request a copy of your data in a portable format where technically feasible
- Withdraw consent where processing is based on consent (e.g., certain cookies or marketing communications)
You can exercise many of these rights by:
- Updating your account settings in the Service (where available), or
- Contacting us at contact@inflx.ai with a clear description of your request.
We will respond to requests in accordance with applicable data protection laws and may need to verify your identity before acting on your request.
Access to data controlled by our customers
Where we process your data as part of Customer Content on behalf of a customer, we generally cannot respond directly to your access, correction, or deletion requests. In that case, you should contact the relevant customer (e.g., your employer or service provider) directly. If we receive such a request, we may forward it to the appropriate customer.
Data Retention
We retain personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.privacypolicygenerator+1
When personal data is no longer needed, we will delete or anonymize it, or, if that is not possible (for example, because it is stored in backup archives), we will securely store it and isolate it from further processing until deletion is possible.
Customers may delete their accounts or request deletion according to our Terms of Service and applicable data processing terms. We may retain certain transactional and log information for legal, security, and audit purposes even after an account is closed.
International Data Transfers
We may store and process personal data in India and in other countries where we or our service providers operate data centers or have facilities.payproglobal+1
Data protection laws may differ from those in your country; however, we take steps to ensure that appropriate safeguards are in place to protect your personal data in accordance with this Privacy Policy and applicable law (for example, by using contractual protections and technical/organizational measures).
By using the Service or providing us with your personal data, you acknowledge that your data may be transferred to, stored, and processed in countries outside your country of residence.
Children’s Privacy
The Site and the Service are not intended for individuals under 18 years of age, and we do not knowingly collect personal data from children under 18.fuzen+1
If we learn that we have collected personal data from a child under 18 without appropriate consent, we will take reasonable steps to delete such data as soon as possible. If you believe a child under 18 has provided us with personal data, please contact us at contact@inflx.ai.
We do not knowingly sell personal data of minors.
Security
We implement reasonable and appropriate technical and organizational measures designed to protect personal data from unauthorized access, disclosure, alteration, or destruction, taking into account the nature of the data and the risks involved.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security of your information.
Our payment processing partners apply industry-standard security measures to protect payment information, including encryption and compliance with applicable payment industry standards (such as PCI-DSS).
If you have questions about the security of the Service, please contact us at contact@inflx.ai.
Security incidents and breach notification
If we become aware of a security incident that results in unauthorized access to personal data and is likely to result in a material risk to your rights and freedoms, we will notify affected customers and/or individuals as required by applicable law and describe the steps we are taking in response.
Legal Basis for Processing (EEA, UK, and Similar Jurisdictions)
If you are located in the European Economic Area (EEA), the United Kingdom, Switzerland, or a jurisdiction with similar legal concepts, our legal bases for processing personal data typically include.termsfeed+1
- Performance of a contract (Art. 6(1)(b) GDPR / UK GDPR)
When processing is necessary to provide the Service, manage your account, and fulfill our contractual obligations.
- Legitimate interests (Art. 6(1)(f) GDPR / UK GDPR)
When processing is necessary for our legitimate interests (or those of a third party), and those interests are not overridden by your fundamental rights and freedoms—for example, to:
- Communicate with you about the Service
- Improve and secure the Service
- Prevent fraud and misuse
- Conduct events and manage relationships with partners and vendors
- Compliance with legal obligations (Art. 6(1)(c) GDPR / UK GDPR)
When processing is required to meet applicable laws, regulations, or legal processes.
- Consent (Art. 6(1)(a) GDPR / UK GDPR)
When we rely on your consent, such as for certain marketing messages or the use of certain cookies/trackers, you may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.
If you have questions about the specific legal basis we use for any particular processing activity, you can contact us at contact@inflx.ai.
Additional Disclosures for California Residents
If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
Subject to certain limitations, you may have the right to:
- Request to know the categories and specific pieces of personal data we have collected about you, the categories of sources of that data, the business or commercial purposes for collection, and the categories of third parties with whom we share personal data.
- Request deletion of personal data we hold about you, subject to certain exceptions (e.g., for legal compliance, security, or completed transactions).
- Request correction of inaccurate personal data.
- Opt out of certain sales or sharing of personal data where applicable (we do not sell your personal data for monetary consideration, but we describe our sharing practices above).
- Not be discriminated against for exercising your CCPA/CPRA rights (e.g., no denial of goods/services, different prices, or different quality solely because you exercised your rights).
To submit a request under CCPA/CPRA, you or your authorized agent may contact us at contact@inflx.ai with sufficient information to verify your identity and describe your request. We will respond within the time limits and according to the procedures required by applicable law.
If you authorize an agent to act on your behalf, we may request proof of that authorization and may also ask you to verify your identity directly with us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Service.
When we make material changes, we will take appropriate steps to notify you, such as by posting a notice on the Site, within the Service, or by sending you an email, and will indicate the effective date at the top of this document.
Your continued use of the Service after the effective date of an updated Privacy Policy will constitute your acknowledgment of the changes and your agreement to the updated Policy, to the extent permitted by applicable law.
How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal data, you can contact us at:
- Email: contact@inflx.ai
- Phone: +91 9217846034
- Postal address:
- RYUZENTECH PRIVATE LIMITED,
- Noida, Uttar Pradesh, India
We encourage you to contact us with any privacy-related questions so we can address your concerns promptly.